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At BudsFeed, we're committed to ensuring your satisfaction with every purchase. Whether an item arrives damaged, defective, or you've had a change of heart, we're here to facilitate hassle-free returns and exchanges. We cover all shipping costs associated with your return and gladly accept unused and unopened products within 10 days from the delivery date. Regardless of your location, BudsFeed manages all returns.
Change your mind?
We understand that minds can change. If you have a change of heart before your item ships, you're eligible for a full refund upon prompt cancellation.
Should you change your mind while your product is in transit, kindly accept the package and inform us. To expedite your refund, please refrain from "return to sender" or "refuse upon delivery" actions, as this could direct the item back to the fulfillment center. We've got you covered on return shipping costs, and we provide a pre-paid label for your product's safe return to our customer care team. This enables us to conduct a thorough inspection before restocking on our website.
In case you reconsider a purchase you've already received and the item remains unused, just reach out to us. We'll supply a return label for sending back the item, and upon successful inspection, we'll issue a refund with a 15% restocking fee. Alternatively, a full restocking-fee-free refund can be processed as store credit. Please note that Package Protection orders are exempt from restocking fees. Unfortunately, shipping insurance costs cannot be refunded. To commence the return process, feel free to contact us through any channel on our Contact Us page.
Lost or Missing Packages
Introducing our exclusive BudsFeed Package Protection – a seamless shipping insurance option covering transit-related issues like loss, theft, or damage. This invaluable coverage can be added at checkout for a nominal one-time fee, calculated based on your total order value.
Should you choose to opt out of BudsFeed Package Protection, please be aware that we cannot assume responsibility for lost or missing packages.
Claims for lost or missing packages will be declined if GPS scan details confirm delivery to the checkout-entered shipping address. Claims may also be rejected if the package was received and signed for by a resident at the address. Such claims are handled on a case-by-case basis by our management.
Approved lost or missing package claims are eligible solely for a replacement order with mandatory adult signature. This claim category doesn't qualify for a refund, and the replacement order isn't eligible for return. All sales are considered final under these circumstances.
Broken or Damaged Goods
In the event of a broken or damaged product, without Package Protection at checkout, promptly email us at hi@budsfeed.com. Attach your order number and 2-3 comprehensive pictures illustrating the product and damages. It's essential that the images showcase clear identifiers and markings on the product in question. Disposal of the item before contacting us is not recommended.
While our warehouse team strives to prevent damages, they may occur during transit due to the fragile nature of our products. After initiating your claim, our customer service representative will collaborate with you to facilitate a suitable replacement. If the same item isn't available, a refund will be considered. Kindly note that BudsFeed isn't liable for lost or missing packages.
Used Products
For legal and hygienic reasons, we regret that we're unable to accept returns for used products. This industry-standard policy applies to all online head shops and brick-and-mortar smoke shops. To make an informed choice before purchasing, we encourage you to research your desired product. Alternatively, our knowledgeable customer support team is available via our Contact Us page to guide you in your decision-making. Please note that used products will not be accepted and will be appropriately discarded, with no refund issued.
Defective Products / Dead on Arrival
Our stringent quality control process ensures the functionality of most vaporizers before packaging. If you receive a defective or dead-on-arrival product, promptly email us at hi@budsfeed.com with detailed pictures or videos. We'll work with you to arrange a suitable replacement. Defective products are eligible for replacement, provided they're unused, unless the issue becomes evident during use and doesn't qualify for manufacturer warranty (refer to the next paragraph).
In many cases, we may request the return of the defective item at no extra cost (a prepaid label will be provided).
Manufacturer Warranties
The majority of our vaporizers and electronic devices come with extended manufacturer warranties. These warranties cover defective products and components even after use. To benefit from these warranties, follow the directions on the product packaging or manufacturer's website to register your device after delivery and before initial use. Manufacturer warranty claims for defective products should be directed to the manufacturer, unless the product is dead on arrival. Please be aware that returns of defective products are subject to the manufacturer's advertised warranty period and policies.
Incorrect or Mislabeled Products
In the unlikely event that you receive an incorrect or mislabeled product, promptly email us at hi@budsfeed.com with detailed pictures. We will supply a prepaid return label for the incorrect/mislabeled product and promptly replace it with the correct item at no extra cost.
Customized Products
All sales of Custom Bongs and personalized products are final, unless part of your order arrives damaged, broken, or defective.
Memberships and Subscriptions
For membership and subscription cancellations and refund inquiries, reach out to us via any contact method listed on our Contact Us page. Details regarding refunds and cancellations can be found on our Membership Policies page.
Initiating a Return To initiate a return, get in touch with us using the contact methods available on our Contact Us page. Please provide the following information:
- Your name
- Your order number (e.g., #123)
- Clear images (or a brief video for electrical components) displaying any damages
We cover all return shipping costs and provide a label for mailing the product to our customer care team, allowing for a thorough inspection before restocking on our website. Used products are not accepted and will be disposed of accordingly, with no refund issued.
Upon receiving and inspecting your return, we will promptly process a refund, subject to a 15% restocking fee. Alternatively, a restocking-fee-free full refund can be issued as store credit. Restocking fees are waived for Package Protection orders, though these costs are non-refundable. Please note that Custom Bongs and personalized products are non-refundable.